Frequently Asked Questions

• How do I track my order?

  You can track your order by clicking the tracking link in your shipping confirmation email, or by logging into your account on our website and viewing your order history.

• What is your return policy?

  Please see: https://peraltacustomgloves.com/policies/refund-policy

• ⏱ Estimated Turnaround Times

  Our standard glove production time is 3–10 weeks, depending on build specs, queue volume, and whether you requested a glove break-in.
  
  Timelines are estimates, not guarantees.
  We are not liable for delays caused by shipping carriers, customs, or manufacturing surges.
  
  Please see:
  https://peraltacustomgloves.com/policies/shipping-policy

• ⚾ Are these gloves good for both baseball and softball?

  Absolutely. Our gloves are built to suit the needs of both baseball and softball athletes. You’ll choose a style based on your position, hand size, and performance preferences.

• ⏱️ When is the soonest I can get my glove?

  It depends on the type of glove you're ordering:
  
  In Stock gloves can ship quickly (typically within 1–3 business days).
  
  Pre-Designed with Personalization may take 2–3 weeks.
  
  Fully Custom Gloves require 3–10 weeks for handcrafted production.
  
  Need it faster? Add a note to your order or contact us before purchasing — we’ll always give you the most accurate timeline possible.

• What payment methods do you accept?

  We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All payments are securely processed.

• ✍️ What customization options are available?

  You can select:
  Type of web, back style, and palm leather

  Up to 4 color choices (including metallic or snakeskin)

  Personal details like names, initials, flags, or numbers

  Want more? For just $5, add a second flag on the index or up to 15 characters on the pinky.

• 🧤 Custom Orders & Final Sale Policy

  All gloves are custom-built to your specifications and begin production shortly after your order is placed. Due to the nature of custom gear:

  ALL SALES ARE FINAL.
  We do not offer returns, refunds, or exchanges once an order is placed.

  Please confirm your order details before checkout. If an error occurs, contact us within 73 hours.

• 📦 Do you have gloves in stock?

  Yes — we offer a limited collection of ready-to-ship gloves.
  To see what’s available, just send us a message or email shop@peraltacustomgloves.com and we’ll let you know what’s in inventory.